Returns & Exchanges
HOSS accepts returns and exchanges of new, unused products within 30 days of delivery. This includes defective products and returns for reasons such as ordering the wrong size, color, or item.
To begin a return or exchange, email info@hossstraps.com and include:
- Your order number
- The ZIP code used for your order
- A brief description of the return or exchange
Our team will review your request and respond with return or exchange instructions as quickly as possible.
Return Window
Returns and exchanges are accepted within 30 days of delivery.
Products must be new, unused, and returned in their original condition. Items showing signs of use, damage, alteration, cutting, chewing, or improper installation may not qualify for a return or exchange.
Exchanges
We are happy to exchange eligible items for another size, color, or product when inventory is available.
To begin an exchange, email info@hossstraps.com with your order number, ZIP code, and the item you would like to receive instead.
Return Shipping
Approved returns are completed by mail. HOSS will provide a free downloadable return-shipping label with return instructions after your request has been reviewed.
HOSS does not charge a restocking fee.
Original shipping charges are nonrefundable unless the product arrived damaged, defective, or incorrect.
Refunds
Once your return is received and inspected, approved refunds will be issued to the original payment method within 10 business days.
Your bank or credit-card provider may require additional time to post the refund to your account after it has been issued.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible so we can make it right.
Include your order number, a brief description of the issue, and clear photos of the product and affected area when applicable.
Warranty Coverage
Standard HOSS Products
Standard HOSS products are backed by a One-Year Limited Warranty against manufacturing defects.
HOSS Pro Series Products
HOSS Pro Series products are backed by a Lifetime Warranty against manufacturing defects.
The Pro Series Lifetime Warranty applies for the useful life of the product and reflects our commitment to building professional-grade gear designed for demanding use.
What Is Not Covered
Warranty coverage does not include normal wear and tear, cosmetic wear, misuse, abuse, accidental damage, improper installation, unauthorized modifications, cutting, chewing, or damage caused by an animal.
Warranty claims are reviewed individually. Proof of purchase, photos, or additional information may be requested before a replacement is approved.
Starting a Warranty Claim
To start a warranty claim, email info@hossstraps.com and include:
- Your order number or proof of purchase
- A brief description of the issue
- Clear photos of the product and affected area
Our team will review your claim and work with you to resolve it as quickly as possible.
Questions?
For questions about a return, exchange, refund, or warranty claim, contact us at info@hossstraps.com .
